Cancellations can be made by telephone but must always be confirmed in writing by letter, email or fax within the specified time periods, preferably by the person who made the booking.
For accommodation of 2 or more rooms for more than 2 nights booked at least one month in advance: No charge will be made if your cancellation is made 30 days before the start date of your booking. If your cancellation is made without giving 30 days notice we reserve the right to take 50% of the total of your booking which will be charged to your credit card, which must be given to guarantee your booking. Notwithstanding the above, if we are able to resell your booked accommodation in full or in part, we will, at our discretion, refund your payment after deducting a 10% to cover our administration charges.
For accommodation of 1 room for one night: No charge will be made if your cancellation is made 36 hours prior to the date you are due to arrive, after which we reserve the right to keep the full room rate which will be charged to your credit card, which must be given to guarantee your booking. However, if we are able to resell your booked accommodation, we will at our discretion refund your payment after deducting 10% to cover bank charges and our administration. For one room booked for more than a one night’s stay the first night (only) may be charged in full if cancellation is not made 7 days prior to your arrival date.
Any refunds are given at the discretion of Lorimer House. Our request for personal details are for our ‘sole’ use and are used in respect to making and guaranteeing ‘your’ booking and are not passed on to any 3rd party except where we make enquires for and on your behalf at another establishment.
We rely on people who have booked in advance to give us fair notice if they unfortunately have to cancel their visit but this still leaves us with administration costs to cover. We trust that you consider our refund policy to be a fair one.